1. Introduction

KaziGigs ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform connecting Clients with independent Service Providers.

By accessing or using KaziGigs, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our services.

This Privacy Policy applies to all users in Zambia, Tanzania, and other jurisdictions where KaziGigs operates, and complies with applicable data protection laws including the Zambia Data Protection Act and Tanzania Personal Data Protection Act.

2. Information We Collect

2.1 Personal Information You Provide

When you register, use our services, or communicate with us, we collect:

• Account Information: Full name, email address, phone number, physical address, date of birth, national ID number
• Professional Information: Skills, qualifications, certifications, work experience, portfolio samples, professional licenses
• Business Information: Business name, registration number, tax ID, business address
• Payment Information: Mobile money numbers (MTN Money, Airtel Money, M-Pesa, TUNZAA), bank account details, payment card information (encrypted)
• Verification Documents: Government-issued ID, professional certificates, proof of address, background check results
• Project Information: Job postings, bids, proposals, project details, work deliverables
• Communications: Messages between Clients and Service Providers, customer support inquiries, reviews, and feedback

2.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type, mobile device identifiers
• Usage Data: Pages visited, features used, time spent, search queries, job browsing history
• Location Data: GPS coordinates (with permission), approximate location from IP address, service area preferences
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2.3 Information from Third Parties

• Payment processors (MTN, Airtel, M-Pesa, TUNZAA, banks)
• Identity verification and background check services
• Professional credential verification services
• Social media platforms (if you connect accounts)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Platform Operations

• Creating and managing your account
• Matching Clients with qualified Service Providers
• Processing bids, proposals, and job bookings
• Facilitating secure communication between users
• Processing payments through escrow system
• Verifying professional credentials and conducting background checks

3.2 Trust and Safety

• Preventing fraud, scams, and illegal activity
• Verifying user identities (KYC compliance)
• Monitoring platform usage for abuse or violations
• Managing disputes and mediating conflicts
• Enforcing our Terms & Conditions

3.3 Customer Service and Support

• Responding to inquiries and support requests
• Resolving disputes between Clients and Service Providers
• Providing technical assistance
• Sending transactional notifications (job alerts, bid updates, payment confirmations)

3.4 Platform Improvement

• Analyzing usage patterns to improve matching algorithms
• Conducting research and development
• Testing new features and functionality
• Personalizing job recommendations and search results

3.5 Marketing and Communications

• Sending promotional offers and platform updates (with your consent)
• Providing personalized job or service provider recommendations
• Conducting surveys and market research
• Advertising our services

3.6 Legal and Compliance

• Complying with legal obligations and regulations
• Preventing fraud, money laundering, and illegal activities
• Responding to legal requests from law enforcement or government authorities
• Protecting our rights, property, and legal interests

4. How We Share Your Information

We do not sell your personal information. We share your data only in the following circumstances:

4.1 With Other Platform Users

• Clients can see Service Provider profiles including name, location, skills, ratings, reviews, and portfolio
• Service Providers can see Client names, job details, project requirements, and ratings
• When a job is accepted, both parties receive contact information to coordinate work
• Reviews and ratings are publicly visible on user profiles

4.2 With Service Providers

We share data with trusted third-party service providers:

• Payment Processors: MTN Mobile Money, Airtel Money, M-Pesa, TUNZAA, banks
• Identity Verification: KYC/AML compliance and background check services
• Cloud Hosting: Server and database providers
• Analytics: Google Analytics, usage tracking services
• Customer Support: Helpdesk and ticketing systems
• Email/SMS: Communication platforms

All service providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 For Legal Reasons

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Respond to government or regulatory requests
• Investigate and prevent fraud or illegal activity
• Enforce our Terms & Conditions
• Protect the rights, property, or safety of KaziGigs, users, or the public

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission, AES-256 encryption for sensitive data storage
• Access Controls: Role-based permissions, multi-factor authentication for accounts
• Monitoring: 24/7 security monitoring, intrusion detection, activity logging
• Regular Audits: Security assessments, vulnerability scanning, penetration testing
• Staff Training: Employee security awareness and data protection training

Important: While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately report any unauthorized access.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide platform services to you
• Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Prevent fraud and maintain trust and safety on the platform

When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes (e.g., completed projects, financial records, dispute resolution).

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restriction: Limit how we process your data
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt out of marketing communications or certain data processing
• Right to Withdraw Consent: Revoke consent for data processing where consent was the legal basis

To exercise your rights, contact us at privacy@kazigigs.com. We will respond within 30 days.

11. Contact Us

For questions about this Privacy Policy or data protection:

Data Protection Officer

• Email: privacy@kazigigs.com
• Email: legal@kazigigs.com
• Phone (Zambia): +260 966 583 872
• Phone (Tanzania): +255 770 571 916

Mailing Address:

Plot 910 Buteko Avenue, Town Centre, Ndola, Copperbelt Province, Zambia

This Privacy Policy is effective as of 11 January 2026